Case Study: Networked Energy Services achieves streamlined IT ticket management and faster response times with SP Marketplace's SP IT Helpdesk

Networked Energy Services - Customer Case Study

Networked Energy Services (NES), a global smart energy company headquartered in San Jose with IT teams in Gdansk, needed to get more value from their existing Microsoft (Office) 365 investment and replace their legacy help desk. They required an IT help desk that natively integrated with SharePoint and the wider Office 365 ecosystem so users worldwide could submit and track tickets via a familiar MyIT portal. NES selected SP Marketplace and its SP IT Helpdesk solution to meet this requirement.

SP Marketplace implemented SP IT Helpdesk on their Microsoft (Office) 365 tenant, leveraging SharePoint, Teams, Power Automate and Power BI to centralize ticketing, automate routing and approvals, and provide real-time dashboards. The solution streamlined IT ticket management, improved response times and resolution tracking, enabled near real-time user updates, and increased internal customer satisfaction — outcomes NES describes as exceeding expectations.

Networked Energy Services

Marek Ościłowski

Global IT Administrator