Case Study: Hirsch Pipe and Supply achieves under 1% email usage and a self-service digital workplace with SP Marketplace

Hirsch Pipe and Supply Uses SP Marketplace Products to Drive Self-service in a Cohesive Digital Workplace

Hirsch Pipe and Supply, a distributor founded in 1933, struggled with a fragmented intranet and many ad hoc SharePoint sites that made information hard to find, kept processes manual, and generated extra help-desk and interdepartmental requests. To avoid lengthy custom development, Hirsch selected SP Marketplace and its Marketplace Digital Workplace Suite to create a unified, self-service digital workplace on Office 365.

SP Marketplace implemented configurable operational portals, departmental sites, and home pages that standardized content, forms, and workflows while leveraging Office 365 services. The SP Marketplace deployment accelerated rollout, reduced custom development, and drove measurable impact — email-based requests dropped from about 10% to less than 1% — while cutting ad hoc inquiries and enabling employees to find information and complete tasks independently.

Hirsch Pipe and Supply

Joseph Ricks

IT Project Manager