Case Study: Telecommunications Company in Latin America achieves 70% fraud reduction with Sovos

Telecommunications Company in Latin America Undergoes Digitial Transformation, Reducing Fraud by 70% and Manual Operations by 60%

Telecommunications Company, a leading telecom provider in Chile and Peru, was struggling with manual in-store sales processes that made ID checks, contract signing, and document handling slow and vulnerable to impersonation fraud. To improve security and compliance, the company partnered with Sovos and used its ID Verification, e-Signature, and Document Management services.

Sovos implemented biometric ID verification, digital contract signing, and secure document storage across retail operations in both countries. This helped the company reduce fraud by 70%, cut manual effort by 60%, and speed customer service times by 2x, while also supporting an estimated $1.8M in projected 3-year ROI.