Case Study: Countess of Chester Hospital NHS Foundation Trust improves library services and cuts costs with Soutron

Countess of Chester Hospital NHS Trust Use Soutron For Their Library Management Solution

Countess of Chester Hospital NHS Foundation Trust, a large NHS district general hospital serving more than 445,000 patients annually, needed to replace its aging Heritage library management system, which was local rather than cloud-based and facing rising annual service fees. The library team also wanted a more modern solution that could support clinical and non-clinical staff, improve access to resources, and potentially reduce costs through collaboration with another NHS Trust.

Soutron provided a cloud-based, fully managed Library Management System that combined catalogues with Warrington and Halton NHS Hospitals NHS Foundation Trust, creating a shared search portal and enabling cost savings through shared print collections and reduced duplication. The new system improved cataloguing, reporting, overdue notices, and self-service renewals, while users gained easier access to books and online resources from any device; the Trust also praised Soutron’s responsive helpdesk and strong ongoing support.

Countess of Chester Hospital NHS Foundation Trust

Virginia Jordan

Acting Librarian