Case Study: Superior Technical Ceramics Improves Supplier OTD by 41% with SourceDay

Superior Technical Ceramics improves supplier OTD 41% with SourceDay

Superior Technical Ceramics, a manufacturer of advanced ceramic components, faced significant challenges with supplier performance and purchase order (PO) visibility. Their supplier on-time delivery (OTD) rate was only 66%, creating risk for customer commitments. Inconsistent communication via email and manual workflows led to outdated data in their Infor Visual ERP system, forcing buyers to spend excessive time chasing information. To address this, they implemented SourceDay's PO Collaboration solution.

By using SourceDay to centralize supplier communication, Superior Technical Ceramics gained real-time visibility into open orders and changes. The platform integrated with Infor Visual, creating a shared process for managing confirmations and updates. This solution enabled the company to actively manage 2,438 PO changes over 12 months and achieve an 88% buyer response rate. Most significantly, SourceDay helped drive a 41% improvement in supplier on-time delivery, increasing it from 66% to 93%, which drastically reduced operational variability.

Superior Technical Ceramics