Case Study: Chatsworth Products achieves 66% reduction in WIP and 90% on-time deliveries with SourceDay

How Chatsworth Products Reduced Work in Process with Real-Time Information

Chatsworth Products struggled with poor supplier collaboration and limited visibility after Epicor discontinued its supplier portal. Relying on email, phone, faxes, and spreadsheets left them with excess work‑in‑process, frequent late deliveries, and no reliable supplier acknowledgements. To solve this, Chatsworth chose SourceDay’s supply‑chain performance software to augment their Epicor ERP and modernize supplier communication and onboarding.

SourceDay implemented a real‑time, centralized supplier collaboration platform, handled integration and supplier onboarding, and provided actionable information to planners and suppliers. As a result, WIP fell from 8–9 days to 2–3 days (about a 66% reduction), average on‑time deliveries reached 90%, late deliveries dropped 70% over 10 quarters, and Chatsworth reclaimed roughly 90% of former warehousing space to expand manufacturing and free cash flow for acquisitions. SourceDay’s solution also improved supplier tracking, price recording, and is being expanded to additional suppliers and acquired businesses.

Chatsworth Products

Jonathan Peters

Director of IT