Case Study: Welkin Health achieves higher engagement and stronger leaders with Sounding Board

Welkin Health Invests in Leaders to Fuel It’s Social Mission

Welkin Health, a patient-relationship management software company, faced growing pains after rapid expansion: new managers were inexperienced and employee feedback showed only 66% rated management favorably. To build an enduring leadership culture, Welkin Health partnered with Sounding Board, engaging Sounding Board coaches and its proprietary 1:1 matching technology and coaching platform to support newly promoted leaders.

Sounding Board matched managers with expert coaches, focused on communication, feedback, inclusion, and other core leadership competencies, and helped the company codify a separate set of leadership values while giving HR visibility into progress. The results were measurable: management favorability rose to 83%, 91% of employees felt managers cared about well‑being, 86% said managers kept them informed, 72% received useful feedback, and coachees reported large gains (70%+ on vision/ direction, 50%+ on inspiration, 60% on self‑awareness, and 77% on empathy/trust), demonstrating clear ROI for Sounding Board’s program.

Welkin Health

Olivia Williams

Director of People