Case Study: ThyssenKrupp Elevator cuts downtime and boosts field productivity with SOTI MobiControl

ThyssenKrupp Elevator - Customer Case Study

ThyssenKrupp Elevator Americas, a leading elevator and escalator installation and service provider, needed to modernize its mobile device management to support about 2,700 Intermec devices used by field technicians. The challenge was to reduce downtime, improve time/ticketing and dispatch workflows, and ensure the mobile workforce could deliver consistent, efficient customer service across 130+ locations.

They deployed SOTI MobiControl to enable full-time data connections, real-time device information, remote support/control, centralized updates, and easy integration with tracking systems. This cut diagnostic and support time, reduced returns and shipping costs, streamlined mobile operations, and delivered measurable gains in uptime, productivity and ROI.

thyssenKrupp Elevator

Pat McElhinney

VP Information Technology