Case Study: Fred IT Group achieves streamlined remote device management and reduced downtime with SOTI MobiControl

Supporting the Retail & Health Sectors in Australia, backed by SOTI MobiControl

Fred IT Group is an Australian IT support and services company specialising in retail and pharmacy, with 140 staff, local offices nationwide and about 3,000 business clients. It faced growing support challenges for its Fred Mobility app running on nearly 100 handheld devices (growing ~20/month): remote maintenance was cumbersome, customers had to ship devices back for updates and repairs, and Fred needed a centralised Enterprise Mobility Management solution to improve uptime and customer support.

Fred implemented SOTI MobiControl for its simplicity and fast deployment, gaining centralized control, remote helpdesk tools, asset management and package deployment. The solution enabled quick over‑the‑air software updates, reduced on‑site visits and device returns, standardized device images, and streamlined support—delivering lower management costs, faster issue resolution and improved operational efficiency across Australia.

Fred IT Group

Andew Thomas

Technical Services Manager