Case Study: Silver Chain achieves secure, uninterrupted home healthcare with SOTI MobiControl

SOTI Mobilizes Healthcare for Homecare Operations

The Silver Chain Group, one of Australia’s largest not-for-profit health and community care organisations, delivers “hospital in the home” services and relies heavily on mobile devices for scheduling, patient records, telehealth and on-site documentation. After a merger and a move to Android devices, the organisation faced the challenge of securely managing and supporting thousands of remote tablets and smartphones with no tolerance for downtime that could disrupt patient care.

Silver Chain standardized on SOTI MobiControl, using remote help-desk access, silent app installs, a content library, kiosk mode, device locking, tracking and geofencing to deploy updates and troubleshoot devices remotely. The solution reduced device downtime, sped policy and content delivery, strengthened security and productivity, and now fully manages over 3,300 smartphones and 1,200 tablets—enabling reliable video consultations, remote monitoring and higher-quality in‑home care.

Silver Chain

Aaron Burt

Group Manager Technology Services