Case Study: American Greetings boosts field productivity and device uptime with SOTI MobiControl

SOTI keeps American Greetings’ workers happy and productive

American Greetings, a long-established global maker and distributor of greeting cards and related products with about 7,000 employees and 14,000 part‑time merchandisers who complete over 2.5 million retail service calls annually, faced a major mobility challenge: its field technology was over two decades old. After standardizing on Samsung Tab S tablets and building a custom SAP mobile app suite, the company still needed a robust mobility management solution to support 12,000+ distributed, non‑tech‑savvy merchandisers and eliminate remote device downtime.

American Greetings selected SOTI MobiControl to secure and manage the tablets. SOTI’s kiosk mode locks devices to the app suite, silent background app updates and APK dependency management keep software current, and remote support tools (control, file sync and scripting) enable fast fixes anywhere. The outcome was better retail execution and inventory management, reduced downtime, higher PTM productivity and much-improved job satisfaction.

American Greetings

Doug Rommel

CIO