Case Study: Gristedes Grocery Chain achieves high device uptime and lower support costs with SOTI MobiControl

Premier Manhattan grocer maximizes device uptime and efficiency with SOTI MobiControl

Gristedes, a leading Manhattan grocer serving New Yorkers since 1888, needed to optimize inventory management for perishable and semi‑perishable goods while maintaining a high‑touch in‑store experience. The retailer sought a centralized way to remotely manage Honeywell Dolphin® 9900 mobile computers, reduce device downtime, secure Wi‑Fi communications, and move away from costly WAN appliances and links.

Gristedes selected SOTI MobiControl to provision, configure and secure its Dolphin devices over Wi‑Fi, using remote diagnostics, Help Desk and a web console to monitor and update devices. The deployment minimized downtime and travel costs, increased device availability and supply‑chain productivity, and freed IT to focus on strategic projects while maintaining secure, efficient inventory operations.

Gristedes Grocery Chain

Shawn Winters

IT Infrastructure Manager