Case Study: a multinational fast food chain achieves 15% higher customer satisfaction with SOTI MobiControl XS

Multinational Fast Food Chain boosts customer satisfaction by 15% with SOTI

The multinational fast food chain faced challenges in managing its customer-facing tablets, lacking insight into app performance and automated alerts for technical issues. This led to delayed responses, unnecessary device replacements, and increased costs. They partnered with SOTI to address these problems.

SOTI implemented its MobiControl XS solution, providing comprehensive visibility into app usage and device health through the XSight App Usage Dashboard and Watchlist. This enabled proactive alerts and quick remediation of issues. As a result, customer satisfaction with the in-store digital experience improved by 15%.