Case Study: St Ives Home Care achieves real-time worker tracking and faster device deployment with SOTI MobiControl

Geolocation Improves Home Care Across Australia

St Ives Home Care, a 20‑year provider of in‑home and transitional care in Australia, employs over 400 mobile support workers who rely on a custom app (Home Care Connect) to manage schedules and client care. The company found its previous MSP-based MobileIron setup couldn’t meet needs for accurate, real‑time geolocation, robust remote support, rapid device provisioning and centralized on‑premise management across a vast geographic area.

St Ives deployed SOTI MobiControl to deliver real‑time location data integrated with Home Care Connect, rapid device enrollment (QR/LDAP/KNOX), and industry‑leading remote support (full remote control, file sync, 2‑way chat). The result: faster, more accurate dispatch and ETAs, better compliance and telecom reporting, significant IT time and cost savings, and delegated field support—freeing HQ staff and improving overall operational efficiency.

St Ives Home Care

Erle Metcalf

Infrastructure Coordinator ICT Information Technology