Case Study: CAA (Canadian Automobile Association) slashes device downtime and boosts roadside productivity with SOTI MobiControl

Delivering Exceptional Emergency Roadside Service with SOTI MobiControl

CAA South Central Ontario (part of the Canadian Automobile Association) provides 24/7 emergency roadside assistance and equips its field technicians with Motorola MC65 mobile devices. As deployments grew across Ontario, IT faced challenges supporting remote devices, minimizing downtime, and manually pushing app and security updates—a process that could take months and hurt service reliability.

CAA SCO deployed SOTI MobiControl to centrally manage, secure and remotely troubleshoot devices (remote control, MAM, app catalog, tracking, lock/wipe). The result: issues resolved in minutes instead of hours, update time reduced from months to days, lower device management costs, higher IT efficiency and technician productivity, improved customer satisfaction and a clear mobility ROI; the deployment now manages nearly 300 devices with plans to exceed 500.

CAA

Sean Macdonald

Mobile Solutions Specialist