Case Study: DAO Group cuts device troubleshooting time by 85% with SOTI MobiControl XS

DAO Group cuts device troubleshooting time by 85% with SOTI

DAO Group, a technology partner specializing in mobile solutions for the logistics and direct store delivery industries, faced significant challenges in managing and troubleshooting its customers' device fleets. Their previous process required physical travel for support, leading to hours of downtime and inefficient, time-consuming support calls. They needed a scalable enterprise mobility management solution to provide remote support and updates, which they found with the SOTI MobiControl XS platform.

By implementing SOTI MobiControl XS, DAO Group gained the ability to remotely troubleshoot devices and push software updates. This solution from SOTI reduced device troubleshooting time by 85%, cutting support calls from over an hour to just minutes. Provisioning time per device was cut by 45 minutes, and overall device downtime was reduced by 50%. These improvements minimized lost sales for their clients and allowed DAO Group to scale its business without increasing headcount.

DAO Group