Case Study: Assist Care Group cuts tech support time by over 90% and saves £15,000 annually with SOTI MobiControl from SOTI

Assist Care Group Slashes Time Spent in Tech Support by Over 90% with SOTI MobiControl, Saving £15,000 per year

Assist Care Group, a West Sussex and Surrey home‑care provider established in 1998 with 140 staff, needed to replace paper records and improve mobile communication and security after moving to electronic care documentation. Concerned about BYOD risks and device leaks, the organization wanted a way to standardize, secure and support staff phones used for in‑home care.

They deployed SOTI MobiControl across 140 Android devices (Alcatel 1X and LG K8), using Kiosk Mode, remote control and location tracking to lock devices to needed apps, resolve issues remotely and locate nearby staff in emergencies. The move cut technical support time by over 90%, saved about £15,000 a year, freed administrators for higher‑value work and gave real‑time visibility and faster resolution of device issues.

Assist Care Group

Tim Wilson

Managing Director