Case Study: Rieker Group cuts phishing click rates and boosts security productivity with SoSafe and Sofie

How Rieker builds cyber-resilience with Sofie, the AI-powered copilot

Rieker Group, a global manufacturer of shoes and bags, faced challenges in building a robust cybersecurity culture across its 22,000 employees following a third-party audit. An overloaded security team was buried in support tickets, hindering their ability to focus on strategic engagement and threat mitigation. To address this, they partnered with SoSafe to implement its full suite of products, including the AI-powered copilot Sofie, the Human-Risk OS, and Personalized Micro-learning.

SoSafe’s solution, particularly the Sofie AI bot, integrated with Rieker's ticketing system to handle level zero support queries, which instantly boosted the security team's productivity by 30%. The multi-channel phishing simulations and personalized training engaged employees, leading to a drop in phishing click rates from 20% to 12% and receiving a 90% positive employee rating. SoSafe provided Rieker with deep behavioral insights, enabling them to build a resilient, human-centric security culture.

Rieker Group

Michael Zimmermann

IT Security Analyst