Case Study: Groupe Mutuel achieves 49% reduction in phishing click rate with SoSafe

Groupe Mutuel - Customer Case Study

Groupe Mutuel, a Swiss personal and health insurer with over 3,000 employees, needed to make its security awareness training more effective after a rudimentary, slow phishing solution and manual user enrollment processes. They selected SoSafe, adopting its online training modules and phishing simulations to modernize awareness across the organization.

SoSafe implemented a multichannel program—targeted phishing simulations plus gamified e‑learning in 32 languages with Azure AD/SSO integration and streamlined allowlists—supported by a dedicated contact for IT and HR. The SoSafe rollout delivered measurable impact: click rates fell by 49%, module completion reached 86%, and employees rated the program 4.5/5, while executive buy‑in and overall reporting and preparedness markedly improved.

Groupe Mutuel

Jeremy Richard

Chief information security officer