Case Study: Davis Blank Furniss boosts remote working efficiency with SOS Connect from SOS Legal

Davis Blank Furniss - Customer Case Study

Davis Blank Furniss, a medium-sized law firm with a 100-year history, faced the challenge of needing to maintain full legal operations and service continuity for its 60 employees during a sudden transition to remote work. Their existing solution, SOS Connect from vendor SOS Legal, was put to the test to ensure seamless connectivity and productivity while staff were dispersed.

SOS Legal implemented a rapid, emergency upgrade to the SOS Connect system, enabling features like digital letterhead and signature capabilities in just two days instead of the usual three weeks. This solution allowed the firm to work efficiently from home without any perceived drop in client service, centralizing case management and ensuring all staff had access to the same tools and files. The vendor's amazing customer service and the product's easy integration with other legal tools were credited as key to the successful and rapid pivot.

Davis Blank Furniss

Joanne Mercer

Case Management System Developer