Case Study: a leading UK life and health carrier cuts quote prep from 45 minutes to 5 with SortSpoke

UK Life & Health Carrier cuts quote prep from 45 minutes to 5 with SortSpoke

A leading UK life and health insurance carrier was struggling with high-volume, manual data entry for quotes and membership changes. This process was slow, taking up to 45 minutes per document, and resulted in a 20% error rate that required costly rework. To modernize its workflows, the carrier piloted SortSpoke's intelligent data capture platform.

By implementing SortSpoke, the carrier automated its document processing, which cut quote preparation time from 45 minutes to just 5 minutes. The solution also dramatically reduced errors from 20% to virtually zero. This led to a 30% increase in operational efficiency and enabled same-day quote turnaround, demonstrating significant immediate value from the SortSpoke platform.