Case Study: SCM Insurance Services achieves 80% faster claims processing with SortSpoke

SCM Insurance Services cuts claims processing time by 80% with SortSpoke

SCM Insurance Services, a leading North American third-party administrator, struggled with manually processing thousands of complex and varied insurance claims documents each week. Their traditional OCR solutions were too slow and rigid, creating bottlenecks and making automation difficult. To overcome this challenge, they partnered with vendor SortSpoke to implement its AI-powered document extraction service.

By using SortSpoke's machine learning model to automate data extraction, SCM was able to deploy a solution in just 8-12 weeks. This was integrated with UiPath RPA bots to streamline workflows. The implementation by SortSpoke resulted in an 80% decrease in document processing times and a 4x increase in claim processing speed, allowing SCM to handle high-demand periods efficiently and reallocate staff to higher-value work.

SCM Insurance Services