Case Study: Reinsurance Group of America accelerates underwriting and cuts manual data entry with SortSpoke

Reinsurance Group of America cuts manual underwriting data entry 50% with SortSpoke

The customer, Reinsurance Group of America (RGA), a large reinsurance carrier, faced significant operational inefficiencies due to its reliance on manual underwriting processes. Their underwriters spent excessive time extracting and validating data from a wide variety of complex, unstructured documents, leading to slow turnaround times and a high risk of human error. To address these challenges, RGA partnered with SortSpoke to implement its AI-powered data extraction solution.

By leveraging SortSpoke, RGA automated the capture and validation of key information from documents like medical questionnaires and application forms. This integration drastically reduced manual data entry by 50% and accelerated underwriting cycle times by 30%. The solution from SortSpoke enhanced accuracy, improved risk assessment, and allowed underwriters to focus on higher-value tasks, all while maintaining essential human oversight.

Reinsurance Group of America