Case Study: a major Canadian P&C carrier achieves 5X faster submission intake and 90% shorter review times with SortSpoke

major canadian p&c carrier cuts submission intake time 5x with SortSpoke

A major Canadian P&C insurance carrier was struggling with an inefficient and outdated broker submission triage process. Their manual data entry was slow and error-prone, consuming 2,000 hours per week and often routing tasks to the wrong areas due to the inexperience of the triage staff. They sought a solution to increase efficiency and partnered with SortSpoke for its AI-powered document processing service.

By implementing SortSpoke, the carrier automated large volumes of tedious data entry and streamlined prioritization. This resulted in a 5X increase in submission intake speed for the triage team and a 90% decrease in document review times for underwriters. The solution from SortSpoke also provided the unexpected benefit of yielding better data on declined submissions and improved career development for the triage staff.