Case Study: Centro Benefits Research cuts underwriting review time with SortSpoke

Centro Benefits Research cuts document review time 6x with SortSpoke

The customer, Centro Benefits Research, a subsidiary of OneDigital acting as a broker for brokers, faced significant challenges due to manual data entry from highly variable and unstructured insurance documents. This process slowed their review cycles, impacted underwriting decisions, and risked losing deals to faster competitors. To address this, they implemented SortSpoke's Intelligent Document Processing (IDP) solution.

Using SortSpoke, Centro Benefits Research automated data extraction and validation, which drastically reduced document review time from one hour to just eight minutes. This 6x improvement in processing speed led to 30% faster intake cycles and enabled the company to secure more business by responding to brokers more quickly. The implementation of SortSpoke saved hundreds of hours of manual work and became a core component of Centro's broader automation strategy.

Centro Benefits Research