Case Study: a leading British luxury lifestyle brand achieves scalable ship-from-store delivery and better CX with Sorted

The luxury retailer that bagged a high-end CX

a leading British luxury lifestyle brand faced significant operational challenges due to a surge in online demand, pandemic-related disruptions, and complex carrier integrations. They needed a more flexible and scalable delivery solution to uphold their high-end customer experience. They partnered with Sorted to address these issues.

Sorted implemented its Ship product, providing a single integration to a vast carrier cloud and enabling a successful ship-from-store program. This allowed the brand to effortlessly pivot during disruptions and meet growing demand. As a result, Sorted helped the brand achieve a 102% growth in shipment volume, reduce costs, and optimize its customer experience, with plans for further international expansion.