Case Study: Premier Ethical Brands Retailer achieves cleaner, more reliable delivery operations with Sorted

Premier Ethical Brands Retailer ships over 1 million parcels a year with Sorted

The customer, a premier ethical brands retailer, faced challenges with a poor relationship and frustrating communications from their previous delivery management supplier. They also needed to realize operational efficiencies and meet rising customer expectations for a flawless delivery experience. They partnered with Sorted and implemented its Ship product to address these issues.

Sorted provided the solution by enabling the retailer to access multiple carriers through a single integration, save costs with shipping rules, and generate labels. The results included the retailer becoming a more innovative delivery partner, benefiting from improved support and reliability. This protected the customer experience and allowed the retailer to be supported in taking new propositions to market.