Case Study: a leading healthy food box brand achieves scalable delivery growth with Sorted

Healthy food box brand gets in shape for growth

Sorted worked with a leading healthy food box brand, a subscription meal kit business shipping more than 600,000 parcels a year and growing fast, to simplify carrier integration, add more delivery options, and reduce the burden of manual operational processes. The brand also needed better visibility into the post-purchase journey and carrier performance to keep pace with rising customer demand while maintaining a strong delivery experience.

Using Sorted Ship and Sorted Track, the brand centralized carrier services, automated key delivery operations, and gained real-time delivery insights and branded customer notifications. Sorted helped the company increase shipment volumes by 27% year on year, improve flexibility and control over the delivery experience, reduce costs to serve, and build a more scalable, fully connected customer journey.