Case Study: Graham & Brown achieves delivery flexibility and customer satisfaction with Sorted Ship

Graham & Brown saves time and adds 1000+ carrier services with Sorted

Graham & Brown, an international seller of wallpaper and paint, faced significant challenges due to its reliance on a single delivery carrier. This inflexible offering provided little choice for customers and created resource-heavy manual processes for its limited IT team, leading to customer frustration. To address this, the company turned to Sorted and implemented its Ship solution to redesign its delivery management.

Sorted provided a multi-carrier delivery platform that integrated seamlessly without requiring dedicated IT resources for each new carrier connection. The solution automated manual processes, removed the need to manually change labels, and gave Graham & Brown control over its carrier offerings. The results included significant time savings, cost efficiencies, and an expansion into new markets. Most notably, customer complaints became rare and were replaced with compliments about the delivery experience. Sorted's implementation enabled the company's growth and plans for further European expansion.

Graham & Brown