Case Study: Graham & Brown improves delivery choice and efficiency with Sorted Ship

Graham & Brown - Customer Case Study

Graham & Brown, an international seller of wallpaper, paint, and art, faced significant challenges due to its reliance on a single delivery carrier. This lack of choice at checkout led to customer frustration and created manual, resource-heavy processes for its limited IT and warehouse teams, blocking the company's growth.

Sorted addressed these issues by implementing its Ship solution, which provides a multi-carrier delivery management platform. Sorted's platform automated processes, eliminated manual label changes, and connected Graham & Brown to a wide range of carriers without constant IT support. The results included major time savings, significant cost efficiencies, an improved customer experience with fewer complaints, and supported the company's expansion into new European markets.

Graham & Brown

Stacey Thurston

Logistics Direct Manager