Case Study: a UK ethical beauty brand improves delivery operations with Sorted

Cleaning up delivery operations in health, beauty and cosmetics

An ethical health, beauty, and cosmetics retailer, one of the UK's longest-running premier brands, was dissatisfied with its previous delivery management supplier. The company faced long support times, frustrating communications, and a lack of operational agility needed to meet rising customer expectations and explore warehouse improvements. They partnered with Sorted to overhaul their operations.

Sorted implemented its Ship product to provide a single integration for multiple carriers, generate labels, and save costs through shipping rules. This solution made Sorted a more innovative and reliable partner for the retailer. Results included massively improved communications and support, stronger supplier relationships, and a protected customer experience that allowed the brand to confidently take new propositions to market and ensure promises were met.