Case Study: 3PL boosts productivity and reduces delivery enquiries with Sorted

3PL boosts productivity 200% with Sorted

Sorted partnered with 3PL, a logistics provider for over 40 retail businesses, to overcome challenges including a single carrier delivery offering, manual processes, and limited IT resources for carrier integration. These issues were causing customer frustration and hindering the company's growth.

By implementing Sorted's Ship software, 3PL automated its warehouse operations, which tripled packing speed and increased productivity by 200%. The solution's reporting suite provided proactive issue resolution, leading to a 47% reduction in customer contacts per order and a 1.2 point increase in NPS. Sorted enabled 3PL to massively reduce exceptions and failed deliveries, significantly improving the customer experience.

3PL