Case Study: Worldnet International boosts transport management system adoption with Soroco Scout

Worldnet International boosts transport management system use 16% with Soroco

Worldnet International, a leading global logistics company, faced significant challenges with the underutilization of its custom-built transport management system. The company struggled to understand how employees were interacting with the application and could not pinpoint the root causes of its poor performance. To uncover these issues, Worldnet International enlisted Soroco and its Scout product to analyze user interactions and provide data-driven insights.

Soroco's Scout AI was implemented to gather interaction data, which quickly revealed that the system's user interface was not intuitive and that the company was using a staggering 370 different applications. Based on these findings, Soroco provided recommendations to redesign the UI, consolidate the application portfolio, and develop a new governance model. As a result, Worldnet International achieved a 16% increase in the utilization of their transport management system and reduced their application footprint by 2%.

Worldnet International