Case Study: a large local council cuts operational workload by 67% with Soroco Scout

Scotland’s Third-largest Historic County cuts operational workload by 67% with Soroco

The customer, a historic county council in Scotland, was facing budget constraints and pressure to maintain service standards. They needed to identify and prioritize processes for automation to achieve a 5% efficiency gain but lacked empirical data. The vendor, Soroco, was engaged through its partner CGI to utilize its Scout product to find these opportunities without burdening business teams.

Soroco's Scout AI model was deployed to analyze the council's accounts payable function. It quickly identified resource-intensive processes and provided data-driven recommendations for both quick and deep fixes, including migrating suppliers to a new system and deploying RPA bots. As a result, Soroco and CGI helped the council achieve a 67% reduction in operational workload, with specific savings of 7% per invoice processed and 40% efficiency gains on supporting processes.