Case Study: a leading global insurance firm achieves 15% lower effort per claim with Soroco Scout

One of the World’s Largest Insurance Firms cuts effort per claim by 15% with Soroco

One of the world's largest insurance firms faced challenges with its distributed claims operations in Europe. Despite using a unified claims platform, the team in Venice struggled with manual effort, inconsistent workflows, and a heavy reliance on offline tools like spreadsheets and email, which created delays and operational friction. To address this, the company partnered with vendor Soroco, which used its Scout product to analyze the process and identify gaps.

Soroco's Scout solution revealed fragmented workflows and a lack of system integration. Their recommendations included automating internal workflows and streamlining claims tracking with case management dashboards. As a result, Soroco identified a potential 15% reduction in effort per claim and a 30% improvement in response times, enabling the insurance firm to streamline operations and enhance the claimant experience.