Case Study: a global Fortune 500 beverage manufacturer improves customer experience and productivity with Soroco Scout AI

Global Fortune 500 Beverage Manufacturer improves agent productivity by 30% with Soroco

A global Fortune 500 beverage manufacturer faced significant operational inefficiencies in its order processing, leading to delays, errors, and a jeopardized customer experience. Despite investments in CRM and order management systems, the company's teams struggled with high attrition and low morale. The vendor Soroco was brought in to use its Scout AI product to find and fix these core problems.

Soroco's Scout AI model was quickly deployed across seven teams in twelve countries without needing complex system integrations. It analyzed work patterns and provided insights that led to both quick fixes and long-term digital transformation initiatives. The solution resulted in a 25% reduction in order processing delays and errors, a 30% enhancement in overall agent productivity, and a 10% improvement in cash flows for the beverage manufacturer.