Case Study: a global consumer health organization boosts Veeva Vault adoption with Soroco Scout

Global Consumer Health Organization boosts Veeva Vault adoption by 17% with Soroco in 6 weeks

The Global Consumer Health Organization, a leading global consumer health organization, faced a challenge in driving adoption and efficiency within its R&D submissions teams using the Veeva Vault document management system. A lack of visibility into how teams were actually using the system made it difficult to identify process inefficiencies and areas for improvement. To address this, the organization partnered with vendor Soroco and used its Scout product.

Soroco's Scout solution provided data-driven insights that revealed significant inefficiencies, including high effort on non-core tools and excessive application toggling. Following Scout's recommendations, the organization integrated external trackers and automated report generation. This resulted in a 17% increase in daily Veeva Vault usage and a 17% reduction in application toggling within just one month, unlocking 50% optimization potential across key processes.