Case Study: a Fortune 500 automotive and engineering company reduces manual effort by 47% with Soroco Scout

Fortune 500 Automotive and Engineering Company cuts manual effort by 47% with Soroco

Soroco worked with a fortune 500 automotive and engineering company to address inefficiencies at its Barcelona customer support hub. The challenges included inconsistent processes, delays due to execution gaps, and a lack of visibility into workflow variants that were impacting productivity and service quality.

Using its Scout product, Soroco's AI model revealed key process inefficiencies and provided targeted recommendations. These included introducing a self-service portal, automating call logging, using an RPA bot for order creation, and standardizing workflows. As a result, Soroco helped the customer achieve a 47% reduction in manual effort and a 29% boost in throughput.