Case Study: Firstsource achieves 50% manual effort reduction in logistics data entry with Soroco Scout

Firstsource unlocks 50% automation potential with Soroco

Firstsource, a global services partner, was engaged by a leading US logistics company facing significant operational challenges. The client struggled with inefficient and inconsistent back-office data entry processes, which led to revenue leakage, a more than 50% reduction in accuracy, and high operational costs. Prior manual discovery efforts failed to provide a holistic solution. Firstsource deployed Soroco's Scout product to address these inefficiencies and identify automation opportunities.

Soroco's Scout solution was implemented over six weeks to analyze the logistics client's workflows. It uncovered hidden effort patterns, revealing that users spent 57% of their effort on repetitive actions and 42% navigating across numerous screens. Based on these data-backed insights, Soroco's Scout provided recommendations that led to a transformation roadmap expected to reduce manual effort by 50%, eliminate over 70% of screen-switching work, and significantly improve process accuracy and consistency for the client.

Firstsource