Case Study: BT Group achieves 20% operational efficiency improvement with Soroco Scout AI

BT Group boosts operational efficiency by 20% with Soroco

BT Group, the UK's leading telecommunications provider, faced a challenge in gaining visibility into its operational processes and improving employee productivity. To address this, the company partnered with vendor Soroco to deploy its Scout AI model, a digital interaction intelligence (DII) solution, aiming to discover and analyze tasks performed across different applications.

Soroco's solution helped BT Group establish a hub-and-spoke Center of Excellence model to manage the initiative. By leveraging Soroco's technology, BT identified redundant processes and improved data accuracy. The results included a 15-20% improvement in operational efficiency and a significant reduction in the time required to obtain operational data, which was previously challenging to gather manually.

BT Group