Case Study: a brokerage giant achieves 25% lower effort per claim with Soroco Scout

Brokerage Giant reduces effort per claim by 25% with Soroco

The customer, a brokerage giant, faced challenges with inconsistent claims processing across its Madrid and Lisbon offices. With the help of Soroco's Scout product, they identified a significant variance in effort per claim due to a lack of standardization and the use of different systems.

Soroco's solution involved analyzing the work processes and recommending a migration to Lisbon's more efficient, unified claims platform for Madrid. By implementing this and expanding the platform's scope, Soroco helped the customer unlock a 25% reduction in effort per claim and an additional 10% optimization potential annually.

Brokerage Giant