Case Study: National Institute for Health and Care Excellence (NICE) achieves increased staff engagement and cross-team collaboration with Sorce

Ownership is key to intranet success at NICE

The National Institute for Health and Care Excellence (NICE), a UK healthcare body of around 700 staff, engaged Sorce to deliver a future‑proof intranet using Sorce’s Engage intranet software. NICE’s challenge was to build a collaborative, social platform that would connect dispersed and home‑based workers, break down team silos and be adaptable enough to grow with the organisation.

Sorce implemented Engage as “NICE Space,” chosen via an internal naming competition (50+ entries), and launched it with themed onboarding missions and social features—comments, ratings, blogs, polls, videos, a noticeboard, people search—plus trained account managers and a NICE Space Development Group. Using Engage Site Statistics and Google Analytics to guide improvements, Sorce helped NICE create a dynamic 600+ page intranet with strong board advocacy, an active contributor network and positive user survey feedback, delivering measurable increases in engagement and cross‑team communication.

National Institute for Health and Care Excellence (NICE)

Emily Hughes

Internal Communications Manager