Case Study: Citizen achieves double staff engagement and unified internal communications with Sorce Engage intranet

How Citizen transformed their internal communications with Engage intranet

Citizen, a major UK housing provider with over 1,000 staff, engaged Sorce to refresh its Engage intranet (branded internally as Oneplace) to support a rebrand and the amalgamation of five subsidiaries. Citizen’s challenge was low engagement and weak governance on their previous intranet, poor access for 400+ remote staff, and the need to communicate restructuring clearly without over-communicating to the same groups.

Sorce implemented the Engage platform as Oneplace with features such as a dedicated “Transformation” page, news and project tabs, microblogs, document management, mobile app access, employee recognition (“You smashed it!”) and interactive polls for events. The result was a more dynamic, centralised hub: regular logins doubled, remote teams gained full access via the app, document workflows and internal content increased, and Oneplace became the primary channel for corporate updates.

Citizen

Steve Hayes

Head of Communications