Case Study: RSM achieves a 77% increase in engagement and major efficiency gains with Sorce's Engage intranet

Engage improves engagement, efficiency and business processes at RSM

RSM, a global network of audit, tax and consulting firms with over 41,000 staff in 116 countries, faced the challenge of fragmented, time‑critical information across many systems and a need for seamless access to SharePoint, consistent branding, and faster proposal processes. To address this, RSM worked with Sorce to deploy its Engage intranet platform, launched internally as RSM LINK, to provide a single, branded entry point to people, content and business systems.

Sorce delivered a mix of out‑of‑the‑box and custom features—targeted Quicklinks, single sign‑on with SharePoint, a searchable global contacts directory with downloadable Word/PDF CVs and profile completeness scoring, a Brand Centre and Team Spaces—plus tagged news to surface relevant updates. The Sorce solution centralized business‑critical information, sped up proposal workflows, improved data accuracy and governance, and drove measurable impact: a 77% increase in engagement and “huge improvements in efficiency,” with significant time savings across the organisation.

RSM

John Banayo

Digital Marketing Manager