Case Study: Citizen doubles intranet engagement with Sorce Engage intranet

Citizen doubles intranet engagement with Sorce Engage

Citizen, a major UK housing provider, faced challenges with internal communication and engagement across its 1,000 employees, particularly after a rebrand and amalgamation of five subsidiary organisations. Their existing Sorce Engage intranet, named Oneplace, suffered from low user engagement and lacked the features needed to support the company's transformation and connect its remote workforce.

Sorce implemented a comprehensive solution that included a mobile app for remote access, a dedicated 'Transformation' page for rebrand updates, and dynamic features like microblogs and an employee recognition program. This revitalized the intranet as the central hub for communication and information. The results were significant, with Sorce helping Citizen double the number of staff regularly logging in and dramatically increasing engagement across the entire organization.

Citizen