Case Study: Anglian achieves outstanding ROI and improved engagement with Sorce Engage

Anglian cuts IT helpdesk calls by 90% with Sorce

Anglian Windows Limited, a UK-based home improvement products company, faced the challenge of modernizing its outdated and cumbersome internal portal for employees and its extranet for a remote sales force. They needed a scalable, user-friendly central communications hub to improve efficiency and engagement but lacked the in-house development capabilities, making external costs very high. They partnered with the vendor Sorce to implement their Engage intranet software.

Sorce implemented a tailored solution, creating two distinct sites: "The Hive" intranet for internal employees and "ASTAR" extranet for the remote sales team. The results were transformative, leading to a 90% reduction in IT helpdesk calls, saving half a day of administrative work per week, and generating huge monthly cost savings by replacing a printed magazine. The solution dramatically improved engagement, efficiency, and access to critical information, providing Anglian with an outstanding return on investment. Sorce's flexibility and bespoke approach were key to the project's success.

Anglian