Case Study: Airport Coordination Limited improves efficiency and employee engagement with Sorce Engage

Airport Coordination Limited reduces email traffic and boosts KPI visibility with Sorce

Airport Coordination Limited (ACL), the world's leading airport slot coordinator, needed to replace its outdated Sorce intranet from 2006. The challenge was to implement a modern and engaging intranet, named Engage, to reflect cultural changes, improve employee engagement, unite its global organization, and provide a platform for sharing news and key performance indicators.

Sorce implemented the new Engage intranet, named iPost by employees, which provided clear visibility of company KPIs, streamlined helpdesk call logging, and reduced all-staff emails. The solution improved efficiency, saved time, and significantly boosted employee engagement by incorporating social features and an employee recognition system. According to ACL's Service Desk Manager, feedback has been positive since launch, with the site providing a central platform for communication and company visibility.

Airport Coordination Limited