Case Study: South East Coast Ambulance Service saves 4,000+ clinical hours with Soprano Design smart messaging

SECAmb saves 4,000 clinical hours in 6 months with Soprano Design

South East Coast Ambulance Service (SECAmb) faced a significant challenge where ambulances were frequently dispatched unnecessarily because patients had no way to update call handlers after their circumstances changed. Partnering with Soprano Design and BT, SECAmb sought a solution to integrate two-way messaging into its Computer Aided Dispatch system to prevent wasted clinical hours and resources.

The solution implemented by Soprano Design was a smart messaging platform that enabled patients to confirm or cancel ambulance requests via SMS. This integration resulted in over 12,000 cancelled callouts in six months, saving an estimated 4,000 hours of clinical time and nearly £60,000 for the NHS trust. Soprano Design's system operated with complete reliability, providing a critical communication tool with no downtime.

South East Coast Ambulance Service (SECAmb)