Case Study: Leading Bricks & Mortar Retailer achieves increased revenue and fewer uncollected orders with Soprano Design SMS solution

How a Retailer Increased Revenue – Effective Mobile Customer Journey

Leading Bricks & Mortar Retailer was losing sales to cart abandonment on lower-priced items due to delivery costs. To combat this they partnered with Soprano Design, using Soprano Design’s integrated SMS messaging API and mobile enterprise messaging to support free click‑and‑collect and re‑engage customers via timely texts.

Soprano Design implemented order‑ready alerts, an 18‑day pickup reminder and time‑bound promotional coupons via SMS; the reminders cut uncollected items to just 5%, sped inventory turnover and freed storage, and the coupon-driven in‑store pickups generated measurable upsell and incremental revenue. Soprano Design’s timely SMS program (benefiting from very high open rates) increased conversions and improved overall sales performance.