Case Study: Leading Parking Meter Company reduces downtime and boosts technician response with Soprano Design's GAMMA

A parking meter company improves communication and employee productivity

Leading Parking Meter Company, a contractor for local government that manages over 6,000 smart and traditional parking meters, struggled with fast turnaround requirements: 30+ technicians across multiple cities, frequent machine downtime that caused revenue loss, and unreliable SMS alerts that delayed repairs. Soprano Design was engaged to improve communications and workflow using its Soprano GAMMA product.

Soprano Design implemented Soprano GAMMA workflow messaging and A2P/P2P mobile forms, creating geographic GAMMA user groups to auto-broadcast jobs to the right technicians so they could claim jobs, report arrival, and send job closeouts while accurately tracking time on site. The solution reduced wasted time spent calling/texting multiple technicians, improved technician response and job throughput, and helped cut parking meter downtime and associated revenue losses.